Shipping

2. Freight Charges
   • Purewater Products does not incorporate estimated freight costs into product pricing. Freight is charged separately as a fixed rate determined by the delivery postcode.
   • The fixed freight rates apply to all orders unless otherwise stated on the relevant product page.
   • The customer is responsible for ensuring that all delivery details, including postcode, are accurate. Where an incorrect postcode results in an undercharge of freight, the customer must pay the freight shortfall before the order can be dispatched.
   • Purewater Products does not dispatch orders on weekends or public holidays.
     • Fixed Freight Rates
       • Waikato Region (Urban): $12
       • Waikato Region (Rural): $19
       • Rest of North Island (Urban): $15
       • Rest of North Island (Rural): $22
       • South Island (Urban, including Great Barrier): $20
       • South Island (Rural): $27
3. Contactless Click & Collect
   • Orders may be collected from the designated click-and-collect area located at:
     Purewater Products
     431a Te Rapa Road
     Te Rapa
     Hamilton 3200
   • Customers will receive an email notification once goods are ready for collection. All instructions contained in the collection notification must be followed when accessing the designated collection area.
4. Dispatch and Delivery Timeframes
   • Dispatch timeframes are indicative only. Purewater Products endeavours to dispatch orders on the same business day where possible; however, this cannot be guaranteed.
   • Delivery timeframes are determined by the courier provider and are outside the control of Purewater Products.
     • Expected Delivery Timeframes
       • North Island Urban: 1–3 business daysSouth Island Urban: 2–5 business days
       • Rural Delivery: Additional time may apply
   •  If an order has not been delivered within 5 days of receiving the dispatch notification, the customer must contact the courier directly using the tracking information supplied.
   • Overnight airfreight and Saturday delivery may be available to selected locations upon request. Eligibility and pricing will be advised on enquiry.
5. Accuracy of Shipping Information
   • The customer must ensure that all shipping information provided is complete and correct. Purewater Products is not liable for delays, failed delivery, or additional costs arising from inaccurate or incomplete details supplied by the customer.
   • If an address correction is required after an order has been placed, the customer must contact Purewater Products immediately by phone on 0800 746 744. Email is not considered an immediate or reliable method for urgent shipping amendments.
   • Purewater Products will attempt to amend delivery details where possible; however, amendments cannot be guaranteed and may not be possible if the order has already been processed by the courier.
   • If a parcel is returned due to an incorrect or incomplete address, the customer is responsible for all additional freight charges required to resend the order.
6. Tracking
   • All couriered orders include tracking. Tracking information can be sent to the primary email address associated with the customer’s account once the order has been collected by the courier.
   • All enquiries regarding delivery progress must be directed to the courier using the tracking details provided.
7. Rural Deliveries
   • Addresses classified as Rural Delivery may be subject to extended transit times. Rural classification is determined solely by the courier provider.
   • Customers are encouraged to confirm rural status using the NZ Post Address Checker prior to placing an order.
8. Saturday Deliveries
   • Saturday delivery may be available for selected locations. Customers must contact Purewater Products to confirm eligibility and pricing.