Privacy Policy – Purewater Products
Last updated: 19/11/25
Purewater Products (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.
By using our website, you acknowledge and agree to the practices described in this policy.
- Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Address
- Company details
- Information submitted through enquiry, service, or contact forms
- Any other information necessary for us to provide our products and services
1.2 Automatically Collected Information
We may automatically collect information when you browse our website, such as:
- IP address
- Browser type and version
- Device information
- Pages visited, date/time of visits, and referring pages
- Cookies (see Section 7)
- Purpose of Collection (Principle 1 – Purpose Specification)
We collect personal information only where it is necessary for:
- Responding to enquiries
- Providing product information, quotes, or services
- Fulfilling orders or scheduling service work
- Customer support and communication
- Improving our website and customer experience
- Internal business operations (e.g., record keeping, administration)
- Complying with legal or regulatory obligations
We will not use your personal information for any purpose that is unrelated to the reason it was collected unless permitted by law or with your consent.
- How We Use Your Information
We may use your information to:
- Process and manage orders or service requests
- Communicate important updates, product information, or promotions
- Provide technical support and customer service
- Improve our products, services, and website
- Meet any legal, regulatory, or compliance requirements
- Disclosure of Information (Principle 11 – Limits on Disclosure)
We do not sell or rent your personal information.
We may disclose your information to:
- Service providers assisting with website hosting, marketing, IT support, or operational tasks
- Contractors or technicians delivering onsite services
- Legal authorities if required by law, warrant, or legal process
- Third parties where you have given express consent
Any third party receiving your information must use it only for the purpose it was provided and must safeguard it appropriately.
- Storage and Security (Principle 5 – Storage and Security of Personal Information)
We take reasonable steps to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Modification
- Disclosure
Your information may be stored securely using trusted third-party cloud services that comply with international security standards.
If information is no longer required, we will securely delete or anonymise it in accordance with legal requirements.
- Access and Correction Rights (Principles 6 & 7)
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate, outdated, or incomplete information
We will respond to access or correction requests within a reasonable timeframe as required by law.
To make a request, please contact us using the details in Section 10.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve functionality
- Analyse website performance and usage
- Remember user preferences
You may disable cookies through your browser settings, though some features may not function correctly without them.
If we use tools such as Google Analytics, we only use these for performance and usage insights.
- Overseas Transfers (Principle 12 – Cross-border Disclosure)
Some of our third-party service providers (e.g., website hosting, cloud storage, analytics tools) may store information overseas.
Where information is transferred internationally, we ensure that:
- The provider is subject to privacy safeguards comparable to New Zealand’s, or
- Appropriate contractual protections are in place, or
- You have authorised the disclosure knowing your information may not receive the same level of protection
- Retention of Personal Information (Principle 9)
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, unless:
- A longer retention period is required by law, or
- The information is needed for lawful business purposes (e.g., tax or compliance)
When no longer required, information is securely disposed of.
- Contact Us
If you have any questions about this Privacy Policy, or wish to make an access, correction, or privacy complaint, please contact:
Purewater Products
Email: info@purewater.co.nz
Phone: 0800 746 744
Address: 431a Te Rapa Road, Te Rapa, Hamilton 3200
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner: www.privacy.org.nz
- Changes to This Privacy Policy
We may amend this policy from time to time. Updates will be posted on this page with an updated revision date. Continued use of the website after changes indicates your acceptance of the revised policy.